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Thread: JJP Willy Wonka

  1. #271

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    Quote Originally Posted by furballx View Post
    What's that noise I can here....hang on, I know what it is......it's crickets........

    Ha ha. This version.

    IMG_7218.JPG

  2. #272

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    Wow tough crowd, one day is the best thing since sliced bread and now I dunno, poor pricing, poor support, poor product. No wonder I'm always confused in my old age. Lol

  3. #273

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    Quote Originally Posted by Koops View Post
    Then multiply those ones you hear about and that is what their helpdesk has to deal with. They get swamped with new helpdesk tickets each time a machine comes out.

    I think jjp are having growing pains in their support area. I have seen a few complaints in the google group about tickets not being answered. I had a couple of dialed in tickets that never got responded to. Ended up resolving them myself but I did things I wouldn’t expect end users to resolve (drilling new holes, relocating mechs etc).

    It’s a non-trivial cost to the businesses. This gets worse with the larger number of products you have to support.
    A more complex machine the larger number of potential tickets.

    I haven’t looked at pirates to see what sort of issues people have had but it makes sense that you’d want to build robustness into the design to reduce future support costs.

    This is where stern have probably figured this out better. Reduce the potential risk by just not putting them into a machine in the first place.


    Sent from my iPhone using Tapatalk
    The ticket system is very hit and miss. The best way is to call them directly and speak to either Frank or Steve. Once you have one of those guys on the line they’re incredibly helpful. Your local distributor should be your first call.


    Sent from my iPhone using Aussie Arcade

  4. #274

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    Are people still talking about Willy wonka?

    Surely there’s a new title being announced in a week or two to looking forward too.

  5. #275

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    Best to close the thread and re-open it, once our shipments arrive.

  6. #276

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    Quote Originally Posted by radirgyman View Post
    Are people still talking about Willy wonka?

    Surely there’s a new title being announced in a week or two to looking forward too.
    I think it's King Kong

  7. #277

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    Quote Originally Posted by hotty View Post
    I think it's King Kong
    You and your kk. BTW if the thread is closed until game delivery, when approx is that?

  8. #278

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    Quote Originally Posted by pinball god View Post
    BTW if the thread is closed until game delivery, when approx is that?
    Oh no..... to answer that will open a whole new can of worms . Lol lol lol

  9. #279

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    JJP claims 60 days till shipping starts.... (flame suit on) 😂

  10. #280

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    We have ours booked to fly, so should have it soon

    After paying CGC over a million Dollars today I feel Poor?
    Australian Distributors for Jersey Jack Pinball, Planetary Pinball, Chicago Gaming, American Pinball.
    Your one Stop Shop For New Pinball & Arcade Games.

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