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Thread: Windows 10 USB Arcade stick connection issue

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    Windows 10 USB Arcade stick connection issue

    Hi Arcaders

    This part of the forum doesn't appear to get much traffic, but I thought I'd post my issue here in case anyone has experienced the same thing and knows a fix for it.

    Basically I've got a problem with my USB Hori Real Arcade Pro.3 SA that I've been using with my PC MAME setup for the past 6 months.
    After a recent Windows Update, the stick hasn't been detecting properly and bizarrely windows often fails to recognise it.
    The error that I'm getting is "device descriptor request failed" when I check device manager.

    I've tried uninstalling, rebooting and then plugging back in which has worked once - but then suddenly last night it simply stopped detecting again, making me switch to keyboard. It's quite a strange problem. The usb cable for the stick is quite long; I hope the wiring itself isn't the problem. Hopefully I won't have to get a new stick, as this thing is a brick and has been excellent for many RetroUprising marathons.
    The USB slot works perfectly fine with other flash drives, so I've discounted the slot itself being the issue.

    If anyone has any advice or similar experiences, feel free to pipe in.

    Cheers
    Pessimeister

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    @Pessimeister there are some generic fixes to try here - https://www.drivereasy.com/knowledge...or-windows-10/

    Give those a try first, please, if you haven't already. See if you can find a windows 7 machine somewhere to test it on. And does the RAP3 have any function that allows you to select configuration while plugging it in? As in, you hold a different button while connecting to make it a PS3 stick, or PS4, or X360, etc? When it does show up in windows, when you look at control panel>devices and printers, what is the stick called? If it works on PS3, you could get some generic PS3 pad drivers and install those - not something i've had to do, there might be hoops to jump through.

    I have seen similar issues with several brand-name fightsticks and boards on Windows 10. Do you have the same problem connecting to a PS4/PS3/X360 console? If not, open the stick and take a look at the usb connection to the stick's PCB and test connectivity of each wire with a multimeter. Does the board have a USB socket, or is it using individual wires? If it's using a JST-XH connector or similar, can you pull the connectors out of the plug and make sure they're ok? Are there four wires, or five? If there's five, try disconnecting the shield ground, or even reconnecting it while the stick is plugged in. I've seen sticks that would only work with the shield ground connected, and ones that would only work without, depending on the cable or which socket on the board was used, so try some different cables in different places on the PCB if you can.
    Last edited by buttersoft; 22nd March 2018 at 09:20 AM.

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    G'day buttersoft,

    Thanks very much for your detailed reply and assistance here (particularly the technical advice) I appreciate it very much.

    I've now since tested the joystick on three Win 10 PCs and a Win 8 laptop. All of them have this fundamental device not recognised script error which makes me suspect that the USB cable is the issue. I don't own any consoles more modern than a PS2 to try it on unfortunately, but I've learned enough over the past week to think that it's the device itself which is the issue. Other flash disks work well in the USB port I've been using the stick in, making me now discount any PC-hardware or Windows issue.

    Curiously though, when I've uninstalled from device manager, rebooted and plugged back in, the stick can sometimes work for a short 10-20 minutes before suddenly veering off in one direction in-game and becoming unresponsive. Unplugging, rebooting and configuring MAME can sometimes make it work again, but not for long enough to be stable for long term use.

    To be honest, I don't have access to a multimeter, nor the general confidence or wherewithal to pull apart and test the connectivity. The question really is where to from here? I wonder if its possible to go to a local electronics specialist/repairman and see if they can replace the USB cable? Can't say I've ever tried to get anything like this repaired; the stick itself was a hand me down, but a relatively expensive and robust one. It should surely provide plenty of hours more usage once repaired.

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    Hi,

    Probably a long shot but the issues you're having seems similar to what I had before with my USB Hori Arcade Pro EX. I found a solution to mine via this page:

    https://steamcommunity.com/discussio...8082126729875/

    Like I said, probably a long shot as I think you're pretty much thinking it's the USB cable.

    Cheers

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    Just to give this thread some closure: I ended up taking my Hori stick to a local electrical repair shop (Dave Cassells)
    As I suspected, the issue was with marks in the USB cable which was corrupting/weakening the connection.
    Dave shortened the cable and ensured all points were working correctly at the base of the stick.

    Long story short, my refurbished Hori is working again and I can now go back to enjoying MAME and games on RetroUprising.

    Thanks for the posters who tried to give assistance!
    Cheers

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    I do hate to resurrect my thread from last year, but unfortunately some issues have arisen again with my Hori stick. Several of the joystick directions started to fail to work correctly after a heavy rage-quit from some MGL action awhile back.

    I took it into a local hobbyist / appliance repairs specialist and he did his best to clean it check over the connections, but alas he wasn't able to fix it.

    So I was curious if anyone knew of a location or business that I could get to take a look at it and possibly get it working again? Maybe a local one in Melbourne? I quite like the stick and would hesitate to purchase a new one.

    Cheers in advance
    Pessimeister

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    Sorry, i totally missed your necro.

    Hmmm, how about trying someone in the FGC? You could get onto various SF or Tekken Facebook groups and see if anyone wouldn't mind giving it a look. That's going to be the cheapest option. After that, someone who makes fight sticks in Aus might be able to install a new encoder, if that's what's required.

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    Quote Originally Posted by Pessimeister View Post
    I do hate to resurrect my thread from last year, but unfortunately some issues have arisen again with my Hori stick. Several of the joystick directions started to fail to work correctly after a heavy rage-quit from some MGL action awhile back.

    I took it into a local hobbyist / appliance repairs specialist and he did his best to clean it check over the connections, but alas he wasn't able to fix it.

    So I was curious if anyone knew of a location or business that I could get to take a look at it and possibly get it working again? Maybe a local one in Melbourne? I quite like the stick and would hesitate to purchase a new one.

    Cheers in advance
    Pessimeister
    Sometimes this kind of thing happens when the stick has had a lot of wear, and the blades that trigger the microswitch don't have enough spring back against the shaft, because of wear they are pushed in too far.

    I've solved this kind of thing heaps of times by removing the microswitch, and bending the blade back so it sits out more against the shaft and then will more easily get pushed by the shaft on the switch.

    If you get my drift. There's nothing really to 'clean' in a microswitched arcade joystick, but tuning the blades often will do the job - or failing that, just replace the microswitches, they are dirt cheap and extremely simple to do even for someone who's never done it before.

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