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Some incoming calls go straight to message bank.

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  • Some incoming calls go straight to message bank.

    Over the last few months I've had some calls from different people go straight to message bank. My phone doesn't ring and I don't even get an audible notification of a message, it just pops up on the screen. It's done it on my old phone and the new phone (new phone is my daughter's old phone)
    Samsung S5 and Samsung Note 8. I've had the number for 5 years with no issue until about 4 months ago.
    Went to Telstra shop today and the sales people with pretty much no technical knowledge had no idea other than a new SIM card. Of course it worked perfect in their shop then I drove home and as I hit the driveway I get two incoming calls go straight to voice mail.
    Not happy Jan.
    Anyone heard of this or can think of something which can cause this?

    UPDATE - Spoke to someone who called and couldn't get through. He simply got a message says I was unavailable so didn't go to voice mail of voice to text.
    Last edited by BoardMan; 17th January 2020, 03:56 PM.

  • #2
    Same thing used to happen to me with S5 phone along with bad lines but when I changed phones the problem continued . I changed Sim cards & problems went away. Maybe try another different SIM
    PIMP YOUR PINS

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    • #3
      Cancel message bank also.
      You still get missed calls logged on your phone anyway
      PIMP YOUR PINS

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      • #4
        Originally posted by kayakkingoz View Post
        Cancel message bank also.
        You still get missed calls logged on your phone anyway
        Actually when I said message bank I think it's actually just voice to text. I'm just going by what the callers have told me.

        I can't believe how crappy the Telstra web site is. I tried the chat line, it doesn't work. I set up a telstraID and logged in and I had to add an account. Clicked on add account link and that link did absolutely nothing. Clicked on add account FAQ and sent to a 404 error page.

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        • #5
          you could also try a better provider than Telstra. Check out Amaysim who use Optus network. They have great plans and a useful website

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          • #6
            Better than Telstra
            In; Deadpool, The Hobbit, Whirlwind, Genie, Lost World, Hurricane, Pinball Magic, Royal Flush,
            Tommy, Spy Hunter, Orbit 1, Sorcerer, Tales from The Crypt, Houdini, Flash, Street Fighter 2.
            Looking for;
            Space Invaders, Ripleys Believe It or Not.

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            • #7
              Telstra is easily the network with greatest coverage and least contended service. Prick's to deal with, expensive, but it is what it is.
              sigpic

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              • #8
                Originally posted by goodolddays View Post
                you could also try a better provider than Telstra. Check out Amaysim who use Optus network. They have great plans and a useful website
                I live in north QLD and Telstra have the better coverage up here in the wide open spaces. I don't have a plan, it's $30 a month prepaid. I'm not a new age snowflake who's always on their phone.

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